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2 posts
- 04ThursdayCase Study·
For years, I believed so firmly in the rule that 'passive voice is lazy' that I ended up pointing fingers at the user in every interface message I wrote.
The Art of Not Blaming the User: Mailchimp's Tactical Use of Passive Voice
For years, I blindly followed the rule that 'writing in the passive voice is lazy.' Yet in moments of error, passive voice becomes a tactical tool of empathy that reduces friction.
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- 03WednesdayData·
For years, I bought into the dogma that 'every sentence must be active to keep copy punchy'—until I realized I was writing aggressive error messages that constantly blamed the user.
The Buffer Effect of Passive Voice: When Hiding the Subject Works
For years, I exhausted readers by following the rule of writing every sentence in active voice; yet passive voice serves as a powerful psychological buffer that prevents readers from feeling blamed during errors and crises.
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